Delivery & Return Policy

1. Order Processing & Fulfillment

• Order Confirmation: Once an order is placed, you will receive an immediate confirmation email with your order details. Orders are processed within 1–3 business days, excluding weekends and public holidays. Orders placed after 2:00 PM may be processed the next business day.​

• Order Availability: We strive to ensure all listed products are in stock. If a product becomes unavailable after you order, we will notify you promptly. You will be given the choice to substitute, wait for restock, or receive a full refund.

• Order Verification: For security, we may contact you to confirm order and address details before dispatch, especially for high-value purchases or first-time customers.

2. Shipping Policy

• Shipping Methods & Cost: We offer standard and expedited shipping options. Shipping fees are based on order weight, destination, and customer-selected method at checkout.

• Delivery Locations: We deliver nationwide. International shipping may be available—contact our customer service for a quote, noting restrictions for alcoholic beverages in certain jurisdictions.​

• Dispatch & Tracking: You’ll receive a shipping notification with a tracking link once your order leaves our warehouse. Monitor your delivery status anytime.

• Estimated Delivery Time: Standard delivery arrives in 2–7 business days, depending on destination and courier workload. Remote areas may require extra time.

• Delivery Attempts: Couriers will make up to three delivery attempts. If undelivered, the parcel may be held at a collection point or returned. If undelivered and returned to us, the customer will be responsible for redelivery shipping costs.

3. Receiving Your Order

• Age Verification & Legal Compliance: Purchases are only available to adults over the legal drinking age. Delivery requires signature and valid photo ID to verify age. Couriers may refuse delivery for lack of age verification.​

• Order Inspection: Upon receipt, inspect your package immediately. If any items are missing, damaged, or incorrect, contact us within 48 hours with your order number, a description of the issue, and supporting photos.

• Non-Delivery: For lost parcels or delivery errors, notify our support team within 7 days of the estimated delivery date. We will coordinate investigation and replacement/refund as necessary.

4. Return & Exchange Policy

• Return Period: Products may be returned within 14 days of delivery. Items must be unused, unopened, in original packaging, and include proof of purchase.

• Initiating Returns: Email our support team at [your contact email] citing your order number and reason for return. After approval, you’ll receive return instructions and a return authorization number.

• Return Conditions:

  • Products must be in saleable condition. Opened bottles, personalized products, or items not in original packaging are not accepted, unless faulty.

  • Returns are not accepted for discounted items, final sale products, or gift cards except if defective or sent in error.​

  • For faulty, damaged, or incorrect orders, contact us within 7 days of receipt—include clear photos and your invoice.

5. Return Shipping

• Customer Responsibility: Unless the item is defective, damaged, or sent in error, all return shipping costs are the responsibility of the customer. Returned items must be securely packed, ideally in original packaging, to prevent transit damage.

• Company-Paid Returns: If your return is due to our error (wrong, damaged, or defective goods), we will cover return shipping or provide a prepaid label.

• Address for Returns: Returns must be sent to:
  [Your Business Name & Returns Address]

6. Refunds & Credits

• Refund Process: Once returned goods are received and inspected, eligible refunds are processed within 7–10 business days to the original payment method. Shipping fees are non-refundable except in cases of company error or defective products.

• Refund Notification: You will be notified by email once your refund is issued.

• Exchange Option: If you prefer, we can exchange the product for another of equal value, subject to availability. Additional payment or refund will be required for price differences.

7. Order Cancellations

• Pre-Shipment Cancellations: Orders may be cancelled free of charge before dispatch. If already shipped, the standard return process applies.

• Cancellation Procedure: Contact support promptly with your order number for a timely cancellation and refund.

8. Refused Deliveries & Undeliverable Packages

• Refused Packages: Refused or undeliverable packages returned to us may incur return shipping and restocking fees, which will be deducted from your refund.

• Redelivery Fees: If you want the order reshipped, you are responsible for additional shipping costs.

9. Damaged, Faulty, or Incorrect Items

• Reporting Issues: Notify us within 48 hours of delivery for any damaged, faulty, or missing items, providing order details and photos. Do not dispose of packaging until issues are resolved.

• Resolution: We will offer a replacement, exchange, or full refund for damaged/incorrect products, including shipping costs.

• Legal Warranty: All products are covered by statutory consumer rights and warranties.

10. Contact & Customer Support

For any questions regarding delivery, returns, cancellations, or general support, our customer service is here to help:

Email: contact@goldenwhiskynest.com