Terms & Conditions
By browsing our website, creating an account, or placing an order, you agree to follow these Terms & Conditions. If you ever have questions about anything written here, you can contact us through our contact page before completing a purchase.
Terms & Conditions Overview
This Terms & Conditions page explains the rules for using Golden Whisky Nest, including how orders work, what you can expect from us, and what we expect from you as a customer. It covers important topics such as age restrictions for alcohol purchases, pricing and payments, shipping and delivery, returns and refunds, intellectual property, and how any disputes are handled.
1. Introduction
These Terms & Conditions (“Terms”) govern your access to and use of this website, including any purchases, services, or digital content offered. By accessing or using this site, you agree to be bound by these Terms. If you do not agree, you must discontinue use immediately.
2. Eligibility
You must be at least 18 years old, or the legal age of majority in your jurisdiction, to access or purchase items from this website. By using the site, you represent that you meet these requirements.
3. Product Information
We strive to provide accurate descriptions, images, and pricing for all products listed. However, we do not guarantee that all details are error-free. Products may vary slightly from images shown due to lighting or manufacturing updates.
4. Pricing & Payments
All prices are listed in the currency indicated on the website and are subject to change without notice.
Payments must be made through approved payment methods. You agree to provide accurate billing information and authorize us to charge your selected payment method.
5. Order Confirmation & Fulfillment
All orders are subject to availability and acceptance.
We reserve the right to cancel or refuse any order at our discretion, including cases of suspected fraud, incorrect pricing, or stock limitations.
If an order is cancelled after payment, a full refund will be issued.
6. Shipping & Delivery
Delivery timelines are estimates and may vary based on location, customs, carrier delays, or unforeseen circumstances.
We are not liable for delays caused by third-party carriers, natural events, or incorrect delivery information provided by the customer.
7. Returns, Refunds & Exchanges
Eligibility for returns or exchanges depends on the specific product category (e.g., collectibles, luxury items, consumables, digital goods).
Items must generally be unused, unopened, and returned in original packaging.
Refunds will be processed according to the posted Return Policy.
8. Intellectual Property
All content on this website—including images, text, logos, branding, digital assets, and product photographs—is protected by copyright and may not be copied, reproduced, or distributed without written permission.
9. Prohibited Activities
You agree not to:
Use the website for any unlawful purpose
Attempt to gain unauthorized access to servers or data
Copy or resell content, including product listings
Interfere with the website’s security or functionality
10. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of this website or purchase of products.
Our maximum liability is limited to the amount paid for the relevant product or service.
11. User Accounts
If you create an account, you are responsible for safeguarding your login details and for all activities that occur under your account.
We may suspend or terminate accounts that violate these Terms.
12. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
13. Changes to Terms
We may update or modify these Terms at any time. Updated versions will be posted on this page, with the “Last Updated” date revised accordingly. Continued use of the site after changes means you accept the updated Terms.
14. Governing Law
These Terms are governed by the laws of the jurisdiction in which the business is registered, without regard to conflict-of-law principles.
Any disputes shall be resolved in the appropriate courts of that jurisdiction.
FAQs
If your order hasn’t arrived yet, please check your tracking number for the latest shipping updates. If tracking information is unavailable or delayed, allow additional time for processing and delivery. If your order is significantly delayed, contact our customer support team with your order number, and we’ll assist you in locating your shipment.
Delivery on public holidays depends on the shipping carrier’s schedule. In most cases, couriers do not operate on public holidays, which may cause slight delays in delivery. If your order is placed around a public holiday, please allow extra time for processing and shipping. For more details, check with our customer support team or refer to the shipping carrier’s holiday schedule.
Yes! We deliver to most locations. To check if we deliver to your postcode, simply enter it at checkout or contact our customer support team for confirmation. If your area is outside our standard delivery zones, we will do our best to find an alternative shipping solution.
Next-day delivery is available on select orders, depending on your location and the items you purchase. At checkout, you’ll see available shipping options for your order. If next-day delivery is not available for your area or product, we will provide the fastest possible delivery option.
In most cases, a signature is required upon delivery to ensure the safe receipt of your order. If you're unavailable, the courier may leave a delivery attempt notice with instructions on how to reschedule or collect your package. Some orders may qualify for delivery without a signature—please check the shipping details at checkout or contact our customer support for more information.